03
Make claims testable
Turn each important promise into a claim register.
Break broad promises such as "better candidates," "bias-free screening," or "fully automated recruiting" into observable claims. For each claim, record the owner, population, metric, comparison, time window, required artifact, known limitation, and decision that depends on it. If a claim cannot name a population or decision, it is probably too vague to score.
Request denominators and exclusions. Ten accepted candidates says little without knowing how many were retrieved, reviewed, contacted, interested, or rejected. A response rate needs sender, channel, audience, time window, bounce handling, follow-up rule, and definition of response. An accuracy number needs the task, label source, sample, threshold, and error distribution. This is especially important where automated output influences selection and the employer remains responsible for how it is used.
Negative evidence belongs in the same register. Document unsupported inferences, stale records, missing groups, accessibility failures, inconsistent explanations, duplicate messages, and cases where the human reviewer overrode the system. A method that captures only showcase cases measures presentation quality, not operational reliability.
- 01
Write the claim precisely. Replace "saves time" with the activity, baseline, people, period, and unit of labor expected to change.
- 02
Name the confirming artifact. Specify the log, sample, labeled set, interview outcome, time record, or candidate feedback needed.
- 03
Pre-agree the disconfirming result. Define which error, threshold, or missing record would weaken or reject the claim.
- 04
Record the remaining uncertainty. A passed test narrows uncertainty; it rarely removes every deployment or legal question.